Comfort Zone Cobourg really is the Home of the Happy Customer. We recently built a new home with all new heating, ventilation and air conditioning equipment along with a few optional related items. All of the equipment was installed properly and functions as it should however two pieces required adjustments to suit our personal preference. We hesitated to ask for seemingly trivial changes given that everything was working well but we were reminded by Mike Barry at Comfort Zone Cobourg that he wanted us to be happy and would follow up until we were satisfied. Even though Comfort Zone had met their obligations and done everything expected of them, Mike Barry and his staff worked diligently and patiently to ensure that all of the equipment in our new home was operating to peak performance and adjusted to suit our particular requirements.
In addition to several visits to our home for adjustments they also acted very quickly to identify and address a problem with our new furnace. The furnace needed to be shut down on the first cold night of the winter which meant that we would be without heat for the night. The Comfort Zone technician offered to supply a heater for the night however the gas fireplace they also installed easily maintained a comfortable temperature for the night. Early the next morning Comfort Zone staff arrived with a new furnace and had it installed and operating before lunch. It doesn’t get any better than that. The staff at the office looked after all aspects of the furnace change and registered the new warranty on our behalf. The staff working at our home were very respectful and courteous, answered all of our questions and were very thorough.
It’s nice to live in a community with high quality HVAC service that you can trust with all aspects of service given this very important part of owning a home. It is easy to take this equipment for granted until you don’t have it and at times like that, you depend on good people to help you out. We would like to thank Mike Barry and all the staff at Comfort Zone Cobourg for exceeding all of our expectations in pursuing their motto to ensure that we were indeed “happy customers”.
Thank you for keeping us warm.
Dan & Jacqueline
When building a new home and trying to make a choice on a fireplace it is difficult on your own, but when Comfort Zone was recommended to us our experience with making that decision got so much easier. We wanted a fireplace that wasn’t available in this area but the staff at Comfort Zone contacted the manufacturer, ordered, and installed our dream fireplace. After installation Mike Barry came over and showed us how to operate and maintain our fireplace in order for us to have a good looking and good functioning fireplace for years to come. Great Service! We would recommend Comfort Zone to all we know on the great service and friendliness of the staff for all of your guidance, help, and service needs.
Jeff and Martina Labelle
You absolutely solved our vent problem. All is working perfectly.
It is such a pleasure to deal with Comfort Zone. You provide the personal attention and service. We feel like we are not just a number, but a customer that you care about. A wonderful business approach.
Again, much appreciation.
If you’re looking for a quality service provider, this is the place. Mike and his team are always exceptionally quick in response, thorough, professional, and polite. There’s more than just price…having a box store install a heating or AC in your home usually means a third party provider you won’t recognize, a finance company you have no relationship with, and a bricks mortar business that didn’t provide either of those. These units should last 15-20 years, the trust of a quality provider like Comfort Zone is a big part of a purchase like that. Were they the cheapest? Don’t know, I didn’t want to go anywhere else to look after my Mom. Thanks Mike Barry and CZ, I believe you’re the best!
Certified Home Inspector
Just wanted to touch base with you and let you know how happy we are with our new propane fireplace, stove and air exchange heater/air conditioner.
Mike, it was a great combination for our particular situation. The air exchanger basically heated the house all winter with a little help from the propane fireplace in the living room and the propane stove in the mud room did an amazing job of keeping that area plus the bonus room upstairs toasty for the winter.
The units have all run well and very efficiently….that was shown when we received our hydro bills each month….I had the biggest smile on my face thanks to you.
The air exchange unit is amazing….can’t say enough about it…to think that in a house with no duct work…. we will be cool this summer with the same unit that kept us warm all winter.
The propane fireplace was used on the extremely cold days and the thermostat controls on all the units is wonderful….thanks for all the lessons on how to use them….lol. We love the ambiance that it has created….warm and cozy.
The original propane stove created some hassles for both of us, but, I want to say thank you so much to yourself and Lisa for going above and beyond getting everything rectified with the manufacturer and getting us a new unit. This speaks volumes to me that you value your customers and are willing to fight for what is right
Just a quick shout out to your service team. I have to say that they were all polite, friendly and very respectful of our home.
All the best for your continued success.
Nancy and Wayne Gibbons
I recently had the service technician from Comfort Zone check out the furnace for winterizing.
He arrived on time and performed the work quickly and efficiently.
We signed up for a service program as this is a good hedge against the cost of repairs.
Port Hope ON
Your team installed an air-conditioning unit at our house recently, and quite apart from pleasing, unobtrusive, competent installation, one of the workers caught a whiff of propane gas where it enters the house. Going beyond their installation duties, they diagnosed the problem, had the parts on hand, and promptly repaired a small leak. Thank you for your excellent service.
Just wanted to send a note to comment once again on the great service we receive from Comfort Zone. Alex Good was paged to fix an afterhours problem. He called us promptly and arrived when promised. Alex was personable, knowledgeable and fixed the problem quickly. Kudos to Comfort Zone on having the best technicians. I will continue to recommend Comfort Zone at any opportunity.
Just wanted to Thank you and all of your professionals for getting our oil sucking dinosaur out of our house and all its extra parts that went with it!
Your servicemen (and Ladies) did a fantastic job… Everything was as promised,VERY Professional and informative.
Our new system is quiet and seems very efficient… looking forward to the clean heat we will experience this winter!
Thank you again.You and your team are definitely a 10 plus in our books.
Mike and Erika Graham
Great service and products. Mike’s recommendations on switching from a forced air electric furnace to a propane powered unit has saved us hundreds of dollars on electricity already and its only been three months!!!
Highly recommended… Very impressed with the superior service. As well as knowledgeable, friendly installers. Being kept informed and shown “how to’s” with all 3 products we had installed. Gives us much peace of mind after last horrible experience we just had to deal with. Thank you so very much.
Dale & Deanna Behm
Port Hope, ON