Effective Date: February 15, 2026

Comfort Zone Canada (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Service request details
  • Any information submitted through contact forms

We may also collect non-personal information automatically, such as:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of visit
  • Device information

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and service requests
  • Schedule appointments
  • Provide estimates and services
  • Improve our website and customer experience
  • Send updates or promotional communications (only if you opt in)
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance website performance
  • Understand how visitors use our website
  • Improve functionality and user experience

You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services to operate our website and business, including:

  • Website hosting providers
  • Analytics services (such as Google Analytics)
  • Marketing platforms
  • Payment processors

These providers have access to personal information only as necessary to perform their services and are obligated to protect it.

5. Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal and regulatory requirements

7. Your Rights (Canada – PIPEDA Compliance)

As a Canadian resident, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Comfort Zone Canada
701 Brook Rd N
Cobourg, ON K9A 4J8
Phone: (289) 224-0127
Email: info@comfortzonecanada.com